Help Centre
All Your Questions About es77 in One Place
From deposits to withdrawals, slot games to cricket betting — whatever questions you have about es77, you will find all the answers here in plain English.
Whether you are new to the es77 platform or a seasoned player, small questions often come to mind. On this page we have organised detailed answers to the most frequently asked questions into four key topics: depositing money, cricket and sports betting, slot games, and withdrawals. If you cannot find your question here, reach out to our 24/7 live chat support — always ready to help.
Help Centre
Frequently Asked Questions
Click on any question below to see the full answer.
How to Deposit Money
The minimum deposit amount on es77 for any payment method is ৳100. Whether you choose bKash, Nagad, Rocket, Upay, or bank transfer, you can add balance to your account with just one hundred taka. Start small and build up your experience gradually.
es77 does not charge any deposit fee on its own. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction charges — this depends entirely on their policy. It is a good idea to check your wallet's fee structure before making a deposit.
Log in to your es77 account and go to the "Deposit" or Cashier option. Select bKash, enter the desired amount, and send money from the bKash app to the provided payment number. Make sure to enter the payment reference number correctly — doing so speeds up transaction verification. Your balance is usually added within a few minutes.
Yes, deposits made through Nagad are generally processed quickly. After payment, the system automatically verifies the transaction. If it takes more than a few minutes, save the transaction ID and contact live chat — the support team will resolve it promptly.
Cricket & Sports Betting
The easy way to understand decimal odds (such as 1.85 or 2.50) is to multiply the amount you have wagered by the odds. For example, a ৳1,000 bet at odds of 2.50 means you will receive a total of ৳2,500 back if you win (profit of ৳1,500). The higher the odds, the greater the potential winnings — but the lower the probability.
On es77 you can bet on BPL (Bangladesh Premier League), T20 World Cup, IPL, ICC tournaments, and various other international cricket events. The same types of markets are available for both — match winner, toss, run line, and more. There may be slight differences in the odds structure across different tournaments.
If a match is abandoned due to rain or any other reason (declared no-result or void), that bet is generally also considered void and the full staked amount is returned to your account. You can find detailed terms for specific markets on the es77 terms and conditions page.
The most popular cricket markets among Bangladeshi players are: match winner (who will win), toss winner, total runs in the first over, order of wicket fall, and team total runs. For example, in a Bangladesh vs India match, the "match winner" market typically draws the most bets.
es77 offers in-play or live betting for cricket. Odds change in real time as the match progresses, so you need to make quick decisions based on how the game is unfolding. Live betting demands more attention and it is important to stay mindful of your budget.
Slot Games
Free spins give you the chance to spin the reels in a slot game at no cost — without deducting anything from your own balance. They are usually triggered when a specific number of special symbols land at the same time. Winnings from free spins are added as real money, though they may sometimes come with wagering requirements — read the game rules beforehand.
RTP, or Return to Player, is a theoretical percentage that indicates how much a slot game can return to players over the long term. A game with a higher RTP tends to distribute comparatively more rewards over time. However, it does not guarantee the outcome of any individual spin; every spin is completely random.
Many slot games have a demo or free-play mode where you can use virtual credits to understand the game mechanics — with no real money at risk. You can see which games on es77 offer a demo on the games page. It is a smart move to get a good feel for a game in demo mode before placing real bets.
Volatility measures the frequency and size of wins in a slot game. Low-volatility games pay out smaller rewards more often — good if you want to play for a longer session. High-volatility games pay out less frequently but offer the chance of bigger wins. Choose based on your budget and patience.
On a limited budget, go for low-volatility slots, as they keep your balance going for longer. Look for games with a low minimum bet. Instead of staying on one game for a long time, splitting your budget across a few games can be more enjoyable — play responsibly.
How to Withdraw Money
Yes, to withdraw money from es77 you must use a mobile banking wallet or bank account registered in your own name. Funds cannot be sent to a wallet belonging to someone else — this is an important policy to prevent fraud and ensure security. If the account details do not match, the request will not be processed.
The minimum withdrawal amount on es77 is ৳500. Withdrawal requests below this amount cannot be submitted. Make sure your balance is ৳500 or more before initiating a withdrawal — this ensures smooth processing.
Yes, withdrawals on es77 are available 24 hours a day, 7 days a week. Whether it is night or a public holiday, you can submit a withdrawal request at any time and it is generally completed within 1 hour. Certain bank transfers may take slightly longer due to the bank's own working hours.
Standard withdrawal requests on es77 are usually completed within 1 hour. Money is transferred directly to your wallet for bKash, Nagad, Rocket, and Upay. Bank transfers may take a little longer due to the bank's processing time, though major commercial banks are generally faster.
If a withdrawal request remains pending beyond the expected time, first confirm that your account verification is complete and that your payment details are correct. If the issue persists, contact live chat directly with your transaction ID — the support team will look into it promptly.
Support
Still haven't found your answer?
Our support team is always ready — available in both Bengali and English. Chat with us directly via live chat or send us an email.
Log in to es77Live Chat
Direct support 24/7 in Bengali and English. You can usually expect an instant response.
Email Support
For detailed enquiries, write to us at: [email protected] — we reply quickly.